Fuji Xerox Australia Pty Ltd

Company Profile

Fuji Xerox Australia is one of Australia’s leading document management technology and services companies marketing innovative technologies, products and solutions.

With more than 12 billion pages produced on Xerox technology in Australia annually, Fuji Xerox has the experience and knowledge to design and implement document solutions for commercial printers, publishing environments, and corporate offices.

The company, its management, and its staff are driven to create sustainable value for its customers. This is reflected in its commitment to environmental responsibility and continuous improvement across all aspects of the business.

Fuji Xerox at PacPrint 2009

Contacts

24hr Technical Support and Service Requests: 1800 028 962
Product and Sales Enquiries: 13 14 12
National Commercial Print Business Manager: Brett Maishman
email: Brett.Maishman@aus.fujixerox.com
Document and office Supplies: 13 14 11

Website
www.fujixerox.com.au

Committed to the Production of Print and Cross Media Communications

With a focus on commercial printing systems and services for graphic arts and production environments, Fuji Xerox Australia helps you capitalise on the dynamic world of digital printing enabled by:

Leading edge digital print technology and presses in both colour and black-and-white, enabling you to meet your customers’ requirements for increased efficiencies time after time.
High-speed continuous-feed printers to help you take advantage of new revenue stream opportunities in the market such as trans-promotional statements, magazines, print-on-demand publishing and more…
Smarter workflow software to simplify creation and management of print jobs.
Innovative Software to drive relevant communication through multiple channels and set you apart in the new business of one-to-one personalised communications.
Business Development support through a range of tools such as ProfitAccelerator; helping you grow your services and offerings.
Helping you become more sustainable: Climate change has put the spotlight on environmental sustainability, but how do you embrace it and manage this with your customers? The Fuji Xerox focus on customers, quality and environmental performance means that environmental sustainability is integral to our business, thanks to a long-standing commitment to environmentally responsible product design, an extended producer responsibility program, and ISO-certified environmental site management.
Key solutions include: Xerox iGen3, FX490/980 Continuous Feed, Docutech 128/180 High Light Colour, NuveraEA, DocuColor, FreeFlow, and XMPie product families.

Our support services that come with investing with Fuji Xerox Australia

We offer several leading industry certified support initiatives to ensure that you, as a valued customer, enjoy the maximum return on your investment.

Fuji Xerox is the only company of its kind in Australia with the internationally recognised Service Capability and Performance (SCP) Certification The criteria focuses on corporate commitment, strategic direction, customer satisfaction, performance metrics, research & development, and ensures that Fuji Xerox customers receive world-class service and support.

Range of support services – around the clock support:

Customer Care Centre: provides customers with an easy and efficient single point of contact, 24 hours a day, 7 days a week, 365 days a year. The Customer Care Centre can be contacted on 1800 028 962.
Technical Support Centre (TSC): resolves over 90% of technical issues that are escalated to TSC on the spot for the full range of Fuji Xerox equipment. The team consists of highly skilled industry certified IT professionals, with access to state of the art laboratory facilities where they can replicate and solve a wide range of issues related to industry standard networks and applications over the phone.
Technical engineer support: Fuji Xerox engineers provide superior levels of onsite support for our customers, achieved through extensive in-house training and experience. For 98% of onsite calls, our engineers promptly access parts to fix production devices from one of our local distribution centres located throughout the capital cities.
Network support: It is important for new equipment to be seamlessly integrated into your business. Throughout the implementation process, an analyst will test the compatibility of existing software, diagnose faults, optimize the performance of the Fuji Xerox solution in your network and ensure equipment is installed to the required OH&S standards.
Customer education: Fuji Xerox Australia’s dedicated training professionals help you get the most value from the solution that you have selected.
Colour Management Services: If printing to international standards or matching colour across multiple print output devices is a key requirement for your business, Colour Management Services can work with you to achieve these goals.
Profit Accelerator: The aim of the Profit Accelerator suite is to help digital printers learn, market and sell the benefits of digital print. Subsequently, we aim to assist our customers to grow their business more easily via utilising the tools.